Refusionspolitik

1) REFUND POLICY (Return and refund policy)

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To start a return or report a problem, contact us at info@equipery.com. Items sent back to us without first requesting a return will not be accepted.

Damaged, faulty or wrong items

Please inspect your order on arrival. If your item arrives damaged, faulty, or you receive the wrong product, contact us with a photo or a short video and we will resolve it straight away. In these cases we do not ask you to send anything back — we will send a free replacement or issue a full refund, whichever you prefer. You are never charged for return shipping when the fault is ours.

Change-of-mind returns

If you simply no longer want the item, you can still return it within 60 days. In this case:

The item must be unused, in the same condition you received it, with tags and in its original packaging, together with your receipt or proof of purchase.

Our returns warehouse is located in China. Once we approve your request, we will send you the exact return address and instructions.

Return shipping costs for change-of-mind returns are paid by the customer, and the original shipping cost is not refunded. We recommend using a tracked service, as we cannot refund parcels that do not reach us.

Once your return arrives and has been inspected, we will issue a replacement or a refund — whichever you prefer.

For lower-value items we may waive the return entirely and simply refund or replace the product. Always contact us first and we will tell you the best option for your case.

Exceptions / non-returnable items

Certain items cannot be returned: perishable goods, custom or personalised products, personal care goods, hazardous materials, flammable liquids and gases. We also cannot accept returns on gift cards.

Exchanges

The fastest way to get the item you want is to contact us — in most cases we can arrange a direct exchange or send a replacement without a return.

United Kingdom & European Union cancellation rights

If you are a consumer in the UK or the EU, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification, in addition to the 60-day policy above. The item must be unused and in its original packaging. Where you exercise this right of cancellation, the cost of returning the goods is borne by you, unless the item is faulty, damaged or not as described, in which case we cover all costs. Nothing in this policy affects your statutory rights.

Refunds

We will notify you once your return or claim has been reviewed and let you know whether the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your refund, contact us at info@equipery.com.